Privacy Policy

Laser Light UK (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

We are a skincare and laser treatment clinic based at 145 Passfield Avenue, Eastleigh, SO50 9NH. For any privacy questions, contact us at info@laserlightuk.co.uk or 07522 021 966. We are the data controller for the information you provide to us.

Information we collect

• Enquiry details — your name, email address, phone number, the treatment you're interested in and any message you send via our contact form.
• Consultation & treatment records — where you book in, we keep the medical and skin-history information needed to treat you safely. This is held separately and securely.
• Technical data — a single essential cookie that keeps the website working. We do not run advertising or tracking cookies.

How we use your information

• To respond to your enquiry and arrange your consultation or appointment.
• To provide treatment safely and keep accurate records as required of a clinical service.
• To contact you about your appointments and aftercare.

Our lawful bases are your consent (when you contact us), the performance of a contract (providing your treatment) and our legitimate interests in running the clinic. Some clinical records are kept to meet legal and insurance obligations.

Sharing your information

We do not sell your data. We only share it where necessary — for example with our website host or a regulated insurer — and only with providers who protect it appropriately. We may disclose information where required by law.

How long we keep it

Enquiry messages are kept only as long as needed to deal with your request. Clinical treatment records are retained for the period required for medical and insurance purposes, after which they are securely destroyed.

Your rights

You have the right to access, correct or erase your data, to restrict or object to its processing, and to data portability. To exercise any of these, email info@laserlightuk.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.